Know Your Customer (KYC) & Source of Funds
As a licensed Australian wagering provider, we are legally required to know who our customers are and, in certain circumstances, to understand where the funds used on an account come from. These checks — commonly called Know Your Customer (KYC) and Source of Funds (SOF) — help protect you, protect us, and keep gambling free from financial crime.
Why are these checks required?
- We are a reporting entity under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and must follow the rules set by AUSTRAC, Australia's financial crime regulator.
- The law requires us to verify customer identities and, on a risk basis, to carry out additional ("enhanced") due diligence — which can include understanding the source of a customer's funds.
- These obligations also support the National Consumer Protection Framework for online wagering and our responsible gambling commitments.
- They are a legal requirement. We are unable to waive them, even at a customer's request.
What is Know Your Customer (KYC)?
KYC is the process of confirming that you are who you say you are. Before you can bet, and to keep your account active, we must verify your identity — typically your full name, date of birth and residential address — and confirm that you are at least 18 years of age. If you have not yet completed this step, see our guide on verifying your account.
KYC is ongoing, not a one-off. We are required to keep customer information accurate and up to date, so we may occasionally ask you to confirm or refresh your details.
What is "Source of Funds"?
Source of Funds (SOF) means the origin of the money you deposit and bet with — for example your salary, your savings, or the proceeds from selling an asset.
A related concept, Source of Wealth (SOW), looks more broadly at how your overall wealth has been built up over time. Depending on the circumstances, we may ask about either or both.
Asking these questions is a standard part of due diligence across regulated Australian wagering and financial services. It is not an accusation of wrongdoing — it is a check we are required to perform.
When might we ask for this information?
We take a risk-based approach, which means we do not ask every customer for the same information. You may be asked to provide source-of-funds details if, for example:
- Deposit or betting activity reaches certain levels - Cumulative or individual deposits, or overall account turnover, meet thresholds that require closer review.
- Your activity changes significantly - A noticeable change in how you deposit or bet may prompt us to check in.
- Enhanced due diligence applies - Some circumstances require additional checks under our legal obligations.
- We need to keep your details current - We may periodically refresh the information we hold about you.
- We are responding to a regulatory or legal obligation - We may be required to obtain this information to comply with the law.
What documents are accepted?
You may be asked to provide one or more documents that evidence your source of funds. Documents should be clear, complete and recent (generally issued within the last three months) and should show your full name. Examples of acceptable evidence include:
- Recent payslips - Showing your name, employer and income
- Bank or savings account statements - Showing income, savings or relevant transactions
- Tax return or ATO Notice of Assessment - Confirming declared income
- Dividend or investment statements - Income from shares, managed funds or other investments
- Sale of an asset - Contract of sale or settlement statement for a property, vehicle or other asset
- Inheritance - A letter from the solicitor or executor, or a grant of probate
- Gift - A letter from the person who gifted the funds, together with evidence of their source
- Business income - Financial statements or a letter from your accountant
- Superannuation or government payments - Statements confirming the relevant payment
Tips for a smooth review
- Provide the full document — please do not crop or edit out any part of it.
- Make sure the document is legible and shows your name and the relevant dates and amounts.
- The name on the document must match the name on your account.
- If a document is in another language, an accompanying translation may be requested.
How to provide your documents
Please send your documents securely to our Compliance Team at [email protected]. If a secure upload option is available in your account, you may also use that.
For your protection, only send documents through these official channels. We will never ask you for your account password.
While your information is being reviewed
- Reviews are handled as quickly as possible - Providing clear, complete documents the first time helps us finalise your review sooner.
- Some account activity may be limited - Until a review is complete, certain features — such as deposits or withdrawals — may be temporarily restricted.
- We may need to take further steps if checks can't be completed - Where we are unable to verify your identity or source of funds, we may be legally required to restrict or close an account.
Your privacy
Any information you provide is handled in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. It is stored securely, used only for identity verification, compliance and legal purposes, and is not shared with third parties except where we are required or permitted to do so by law.
Need help?
If you have questions about a KYC or source-of-funds request, please contact our Compliance Team at [email protected].